All Systems Operational
Web Application Server Cluster Operational
REST API Services Operational
Adobe DRM Server Cluster Operational
FTP Catalog Transfer Service Operational
Marketing Website ? Operational
Adobe Activation Service (Third-party) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web Server Cluster
Fetching
Adobe Activation Servers (Third-party)
Fetching
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Resolved - Our Adobe DRM server cluster had degraded performance and finally an outage due to a massive number of large files being delivered for encryption, resulting in out of memory errors on all servers.

To address this issue, we have come up with short term and long term plans.

In the short term, we're increasing the number of server instances we have in commission, as well as their memory amount and cpu power. This will mean substantially increased redundancy and failover, which will in turn minimize the risk of similar outages in the future.

In the long term, we will begin processing files in an asynchronous manner instead of doing so instantly, which will allow us to manage server resources better. More information on this will be forthcoming in the coming weeks as we come up with the development and deployment roadmap.
Oct 10, 06:30 PDT
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.